Return and Exchange Policy

At Way Source, we want you to be happy and satisfied with your purchase. Our return policy gives you 45 days from the day you receive your purchase, to either exchange, receive store credit, or get a refund. All you have to do is ship the product back to us.

Start a Return or Exchange Here

Return Policy

To be eligible, items must be unused, in their original packaging, and in resalable condition. Returns are subject to inspection before a refund is issued.

How to Start a Return or Exchange

Head to our returns portal HERE, enter your order number and email, select the item(s), and choose a refund or exchange. You'll get next steps and a shipping label right away. No need to call for an RMA. If you can't find your order number, reach us at 1-718-435-4324 or Contact@WaySource.com.

Return Shipping

If you added return coverage at checkout, your return shipping label is free. If you did not add return coverage, you are responsible for the cost of return shipping. If we made an error on your order or the item arrived not as described, we cover return shipping either way.

Package Protection Plus

If you added Checkout+ at checkout and your order is lost, stolen, or damaged in transit, file a claim through the returns portal and our team will manage it for you. Once approved, you'll receive a replacement at no extra cost, or a refund if the item is out of stock. Claims should be filed within 30 days of delivery. Orders placed without Checkout+ are not covered against loss, theft, or damage in transit.

A few exceptions:

• Power Equipment (products that use gas and oil) – Power Equipment products are not eligible for return once it has been oiled or gassed. Once oiled or gassed it cannot be shipped by law. Way Source will help facilitate the repair of the product. It needs to be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty. There are no exceptions to this rule.
• Special Order and Built To Order Item Cancellations submitted 1 Hour after an order has been placed can not be guaranteed.
• Special Order and Built To Order Items are subject to a 35% restocking fee.
• Customized Products cannot be returned.

Damaged and/or Defective?

If your item was received damaged or defective, we will either fix the product or exchange for a replacement. All Items will be inspected and/or tested upon return. Upon inspection, if your product is not defective or damaged, you may be responsible for the shipping cost of the returned product to you or a refund minus a 20% stocking fee. Submit a return or exchange request HERE.

All products must be returned with original packaging, accessories, and documentation. If you have any questions, contact our Customer Service Team at 1-718-435-4324, or at contact@WaySource.com

Way Source
18-15 Decatur Street
Ridgewood, 11385 NY

-----

This website ("website") is operated by Way Source. This privacy policy only covers information collected at this website, and does not cover any information collected offline by Way Source.